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It is your responsibility to read and understand this privacy policy. By visiting our website you are agreeing and consenting to the practices described in this privacy policy. If you do not agree to all of this privacy policy and do not wish to be bound by it, you are not authorised to access or otherwise use the Website.

We are committed to safeguarding your privacy online. We appreciate that you do not want any personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have. This privacy policy may change from time to time so please check back here frequently.

1. What personal information do we collect from you?

1.1. Personal information is any information that allows someone to identify you, including, for example, your name, address, telephone and mobile numbers, email address, as well as any information about you that is associated with or linked to, or could be linked to, any of the foregoing data.

1.2. Your personal information is collected when you register or fill in a form on a Website, contact Spoken, or complete a form which may relate, for example, to subscriptions, and personal information you provide in online surveys and forums on a voluntary basis. This includes information you provide when you register to use our Website, subscribe to newsletters, The information you give us may include your name, address, email, phone number and payment details.

1.3. Personal information that is provided by you will only be used for the purpose for which it is provided, unless you are informed otherwise at the time of giving the information.

1.4. Spoken will from time to time collect information from you for the purpose of creating de-personalised data that does not reveal your identity. Spoken uses this information to improve our products and occasionally for other internal purposes. This information is only used in de-personalised form and is not connected to any name, address or other personal identifying information.

2. How is your information processed, stored and kept secure?

2.1. Your personal information may be processed both in and outside the UK. When you submit your details in whichever country you are situated you agree to the information being processed in the UK.

2.2. We may also process or transfer your personal information outside the UK. Spoken shall take reasonable steps to ensure that any transfer of your personal information to a country or territory outside the European Economic Area, whose laws may provide for a lesser standard of protection for your personal information than that provided under European law, shall have adequate protection (such as model contractual arrangements as approved by the EU).

2.3. The Website and our server, wherever they are based, have appropriate technical and organisational measures in place to protect against unauthorised or unlawful use of your personal information as well as the accidental loss, destruction or damage of your personal information whilst under our control.

2.4. However, no data transmission over the internet can be guaranteed to be 100% secure and whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us and you do so at your own risk.

3. How do we use your personal information?

3.1. Spoken processes personal information for the following purposes:

  • Providing you with goods and/or services that you have requested and communicating with you about those products and services.
  • Monitoring, developing and improving the Website, our services and your experience.
  • Providing a personalised service.
  • Providing you with information about Spoken, or our business partners' products and services where you have provided your consent. You will always be able to opt-out or unsubscribe from these messages.
  • Send out email alerts you have agreed to receive. You will always be able to unsubscribe from these messages.
  • Processing and dealing with any complaints or enquiries made by you or legally on your behalf.
  • We may also be required to disclose your personal information to authorities who can request this information by law that is binding on Spoken, for instance for the prevention and detection of crime, the capture or prosecution of offenders and the assessment or collection of taxes; and other purposes related to any of the above.

4. Do we share your personal information with anyone else?

4.1. We may disclose your personal information to partners of Spoken who supply services to you on behalf of Spoken and who need to process personal information in the provision of such services. When you request goods and services from Spoken, you are consenting to the disclosure of your personal information to Spoken partners who may provide such goods and services under contract and guarantee to our satisfaction that they have sufficiently robust processes in place to ensure the security of your personal information whilst it is in their care.

4.2. We may disclose depersonalised data (such as aggregated statistics) about the users of our Websites in order to describe our sales, customers, traffic patterns and other site information to prospective partners, advertisers, investors and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifying information.

4.3. Under certain circumstances we may occasionally be required by law, court order or governmental authority to disclose certain types of personal information and we reserve the right to comply with any such legally binding request. Examples of the type of situation where this would occur would be:

  • In the administration of justice;
  • Where we have to defend ourselves legally;
  • In complying with the mandatory requirements of a government department collecting information; and
  • To protect or defend the rights or property of Spoken or users of our services.

4.4. Other than this, Spoken will not disclose any of your personal information to any other third parties without your consent.

5. Are there any age restrictions on supplying personal information to us?

5.1 If you are aged [16] or under, please get your parent/guardian's permission beforehand whenever you provide personal information to the Website. Users without this consent are not allowed to provide us with personal information. If we become aware that you are under [16] and are attempting to or have submitted personal information via the Websites without your parent/guardian's permission, we will not accept such information and we will take steps to remove such information from our records. This may involve us having to access and verify your age and other relevant details.

6. How long will we keep your personal information?

6.1 We will hold your personal information on our systems only for as long as is necessary.

7. Changing your mind about receiving marketing messages

7.1 We give you choices regarding the collection, use, and sharing of your personal information. When you register on our site or respond to one of our communications, we will ask you to make choices about receiving further notifications or email newsletters from us.

If you choose to join our email newsletter, the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. We consider MailChimp to be a third party data processor. The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.

Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any eMarketing that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to our mailing list.

Our contact details are at the end of this privacy policy. Please remember to include your full name and address in order that we may make the changes that you request

8. How do we use cookies?

Spoken Cookies

8.1. "Cookies" are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are common and won't do anything to harm your system - they simply store or gather information. They help you to get the most out of your visit to our Websites.

8.2. We may collect information about your computer including, where available, your IP address, operating system and browser type for system administration as part of our audit trail process. Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. You are not obliged to accept cookies and you can adjust your browser's setting to prevent it from accepting cookies on your computer - go to for instructions on how to disable cookies. However, you may not be able to take full advantage of our Websites if you do so.

8.3. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Although they can be used to store information which may identify a user's computer, cookies do not personally identify users and passwords and credit card information are not stored in cookies.

8.4. Our Websites use two main types of cookies:

Per-session cookies. We only use these whilst you are visiting our website and they are deleted when you leave. They remember you as you move between pages, for example recording the items you add to an online shopping basket. They also help maintain security.

Persistent cookies. These cookies stay on your computer until they expire or are deleted. We set automatic deletion dates so that we don't keep your information for longer than we need to.

8.5. Our Websites also use cookies, for example, to:

Gather customer journey information across our sites and fulfil any of your requests;

Gain insight into the nature of our audience so we can tailor our content accordingly;

Ensure your privacy when you visit our secure sites;

Store login details for our secure sites;

Evaluate our sites' advertising and promotional effectiveness - all information is anonymised and we don't share it with anyone;

Remember settings you have applied to a Website such as layout, font size, preferences, colours etc;

Spoken uses Google Analytics, which sets a first-party cookie in order to anonymously identify when users return to specific websites.

Google uses the information sent with this cookie to store a history of website pages visited in a user's session. This data will not be used to associate any part of your identity, anonymous or not, with any other data held by Google.

Further information about how to opt-out of this cookie can be found at

9. Social Media

9.1. Social networking sites, such as Facebook, among others, work with us as trusted third party partners. We also work with application developers who specialise in social media, so that we can connect with your social networks. We provide access to our Website for third parties and business partners so that we can generate interest in our products and services among members of your social networks and to allow you to share product and service interests with friends in your network.

9.2. We do not control how your personal information is collected, stored or used by such third party sites or to whom it is disclosed. You should review the privacy policies and settings on any social networking site that you subscribe to so that you understand the information they may be sharing. If you do not want your networking sites to share information about you, you must contact that site and determine whether it gives you the opportunity to opt-out of sharing such information. Spoken is not responsible for how these third party sites may use information collected from or about you.

10. Other websites

10.1. This privacy policy applies only to our Website. There are links on these Website to third party websites over which Spoken has no control and when you click on links you will leave our Website and go to another site and thereafter it is that third party's site whose privacy policy will apply.

10.2. Spoken accepts no responsibility or liability for any third party practices on third party websites. Spoken advises you to carefully read third party privacy statements prior to the use of any third party website.

11. Access to personal information and keeping your personal information accurate and up-to-date

11.1. You are entitled to see the information we hold about you. If you wish to access the personal information held by us, you should contact us in writing using the information provided below.

11.2. If we are legally able, we will provide you with copies of all the personal information we hold about you.. We are also obliged to request that you provide us with identification so that we can be certain that you are entitled to receive the requested data.

11.3. Please help us to keep our records of your personal information up-to-date by notifying us of any changes or corrections to the personal information we hold about you.

12. How to contact us

If you do not understand or accept this privacy policy or wish to contact us concerning any matter relating to your personal information then please email